Refund policy

Last updated: 28 September 2026

This policy applies to Pro subscriptions bought from Dataheroes s.r.o., Malženice 418, Malženice, 919 29, Slovakia (IČO 56117094, IČ DPH SK2122202918). Contact: matej@dataheroes.dev.

1. Free trial and free year

The 7-day trial and the free year for early users need no payment, so there is nothing to refund. They end automatically.

2. Cancelling

You can cancel at any time in the billing portal in Settings. Cancelling stops the next renewal. Pro stays active until the end of the period you already paid for. We do not refund the unused rest of that period, unless section 3 or the law says otherwise.

3. Right of withdrawal (consumers)

If you buy as a consumer, you can withdraw from the contract within 14 days from the day you subscribed, without giving a reason.

• How: send a clear statement that you withdraw to matej@dataheroes.dev before the 14 days end. You can use the model form below, but you do not have to. Include the email or username of your account.
• What we refund: we refund the payments you made within 14 days of getting your withdrawal, using the same payment method.
• If you already used Pro: Pro starts as soon as you pay. If you asked us to start during the withdrawal period, you pay a proportional part for the time you had Pro until you told us about the withdrawal, and we refund the rest.
• After a withdrawal, your account goes back to the free plan. Your sessions are not deleted. Existing private sessions stay private.

4. Refunds beyond the law

After the 14 days, we decide on refund requests case by case. For example, if you were charged after a renewal you did not expect, write to us within a reasonable time and we will look at it. A refund beyond the legal right is our choice, not a guarantee.

5. Mistakes and double charges

If you were charged twice or by mistake, write to us. We will refund the wrong charge in full.

6. When the refund arrives

We send the refund through Stripe. It usually shows on your account in 5 to 10 business days, depending on your bank.

7. Complaints

If you disagree with our decision, see the complaints section in the Terms of service.

Model withdrawal form

(Fill in and send this form only if you want to withdraw from the contract.)